Dibros Furniture in Toronto, ON
This business is not a BBB Accredited Business. DO NOT SHOP HERE!
These complaints concerned :
- 1 regarding Delivery Issues
Non-delivery of products
- 1 regarding Refund or Exchange Issues
Failure to honor refund, exchange or credit policies
- 2 No Response
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
* Failure to respond to 2 complaints filed against business.
Business Contact and Profile
Name: Dibros Furniture
Phone: (416) 652-2748
Fax: (416) 652-8130
Address: 1744 St Clair Ave. W.
Toronto, ON M6N 1J3
Website: http://dibros.biz/shop/zc/
Principal: Paul Fuller, Owner
Email Address: sales@dibros.biz
File Open Date: April 2006
Type of Business: Furniture - Retail
BBB Accreditation: This company is not a BBB Accredited business.
This business has a BBB Rating of F
ReplyDeleteon a scale from A+ to F.
Business Contact and Profile
Name: Dibros Furniture
Phone: (416) 652-2748
Fax: (416) 652-8130
Address: 1744 St Clair Ave. W.
Toronto, ON M6N 1J3
Principal: Paul Fuller, Owner
BBB Accreditation: This company is not a BBB Accredited business.
Horrible customer service, cheap product.
ReplyDeleteI first stumbled upon them through Kijiji, and purchase a bed. I confirmed with them many times if the bed was solid wood, and they said yes every time. The bed turned out to be MDF. Second, they had scheduled delivery on a Wednesday and said they would confirm with me Monday or Tuesday, I called and left voicemail and nothing in return. Finally I called again on Wednesday and they said they had to reschedule
To Friday, no apologies nothing. I let it slide again, as I was in the midst of moving and didn't have time to argue. They came on Friday and delivered and installed the bed, everything seemed fine, however upon sleeping once on the bed, it seems shaky, and the front legs don't fully touch the ground. Again, I'm not one to complain and I didn't because I was thinking I paid only $250 for everything(delivery and installation included), which may be a lot for some people. I've been on the hunt for a white bench, and I came across their website again and saw that they carried it. Paul, the owner of Dibros promised to give me a discount on the chairs, when I decide to order, as they didn't have the one I initially wanted when I ordered the bed. Upon trying to reach their telephone for two days, their line wasn't working, so I emailed them asking about the specific piece of furniture. I received a response shortly with a different contact number, and when I asked about the product and if I would receive additional discount, not only did they refuse the discount, they also said the price of the bench now went up to $72. It was $56 two hours ago, seems like they read my email and changed the price on their website immediately to make some more cash. I told him I had a screenshot of a different price from two hours ago, and he said it wasn't up to them and the price automatically changes. It was all nonsense, I have my own business and my own website, regardless of the price change from manufacturers I have to manually change my own websites pricing, and theirs isn't connected to their manufacturers in any way. Regardless, if the price did magically change, they should have honoured it for the customer. Overall, it was horrible work ethics and poor customer service. Save your money and go order from a more reputable company that wouldn't try to suck the money out of you when you show interest in one of their products.